American Airlines has agreed to pay $7.5 million to settle a class-action lawsuit from passengers who alleged they were wrongfully charged baggage fees.
Five passengers filed a federal lawsuit against American in February 2021, in Fort Worth, Texas, where the airline is based. The customers claimed they were forced to pay bag fees at an airport counter even though the tickets they purchased online from the airline included free checked bags. One passenger paid the fee at the airport, then later requested a refund from American Airlines and was told no, according to the lawsuit.
An American Airlines representative declined to comment on the settlement. Court documents filed by the carrier last year show the company denied the allegations, arguing that the passengers did not deserve refunds.
Source: https://www.cbsnews.com/amp/news/american-airlines-baggage-fee-refund-lawsuit-settlement/#app